Here you will find answers to our most common questions about, engraving, products, orders, shipments, and payments. Chat with us if you require additional information or clarification.
ENGRAVING COLOUR & FINISHES
What colour is the final engraving on my product?
- Colour finished products, engraving will depict the stainless steel colour - Stainless steel finished products, engraving will depict the colour dark grey/black.
DESIGN FILE PROCESSING
My uploaded file doesn't look quite right in the product customiser?
Before the laser begins its intricate work, our skilled technicians meticulously optimize your uploaded files. We ensure that every detail, curve, and line is perfectly prepared for engraving, ensuring the final result is as close to your vision as possible.
To bring your design to the forefront, our experts skillfully remove backgrounds from your uploaded files. This step ensures that your engraving focuses solely on your intended design, enhancing the visual impact and clarity of your customization.
Your satisfaction is our priority. Our team conducts thorough quality checks on every file before engraving begins. If any issues or concerns arise, we will promptly get in touch with you to ensure a smooth process and a stunning final product.
Are there limitations to the size of the design that can be engraved?
While our laser technology allows for precise engravings, there may be size limitations depending on the product. Contact our customer service team if you have specific size inquiries.
Can I choose my own design for engraving?
Yes, you can upload your own design, logo, or text during the ordering process. Make sure the design meets our guidelines for optimal engraving quality.
What types of products can be laser engraved?
We offer laser engraving services on a variety of products, including jewelry, accessories, drinkware, tech gadgets, and more. Browse our product catalog to see the range of items available for personalization.
Is there a minimum order quantity for laser engraving?
Minimum order quantities may vary depending on the product and design complexity. Refer to the product page for specific information or contact our team for assistance.
Can I make changes to my order after it's been placed?
Unfortunately, once an order has entered production, changes cannot be made to the design or personalization details. Please review your design carefully before finalizing your order. However if you contact us before your product/s enters the production stage we will happily assist you with any changes. Please contact us as soon as possible to request any design changes.
How can I place an order for laser engraving?
Simply select the product you'd like to personalize, choose your customization options, and upload your design. Add the item to your cart and proceed to checkout.
How long does it take to process and ship my order?
Processing times vary based on the product and current order volume. Most orders are processed within two (2) business days. You can find estimated shipping times on the product page or during checkout.
Do you offer international shipping?
Yes, we offer international shipping to various destinations. Shipping rates and estimated delivery times are provided during checkout based on your location.
Can I track the status of my shipment?
Yes, you will receive a tracking number once your order has been shipped. Use this tracking number to monitor the status of your shipment.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Afterpay, Klarna, Zippay, Shop Pay, Apple Pay & Google Pay for payment. Our checkout process is secure and ensures your payment information is protected.
Is my payment information secure?
Yes, we use secure encryption technology to safeguard your payment information. Your privacy and security are our top priorities.
Do you offer refunds or exchanges for engraved products?
Since our products are customized, we typically do not offer refunds or exchanges unless the item is damaged or there was an error on our end. Please review our return policy for more details.