FAQ

Engraving Colour & Finishes

What colour is the final engraving on my product?

For colour-finished products, the engraving will reveal the stainless steel colour beneath. On stainless steel-finished products, the engraving will appear dark grey or black.

Design File Processing

My uploaded file doesn't look quite right in the product customiser. What should I do?

Before engraving, our technicians optimize your uploaded files to ensure every detail is accurately prepared. Backgrounds are removed to focus on your design, and we conduct quality checks. If issues arise, we'll contact you promptly.

Products

Are there limitations to the size of the design that can be engraved?

Yes, the size of the engraving is limited by the surface area of the chosen product. Larger designs may need to be scaled down to fit appropriately.

Can I provide my own item for engraving?

Yes, we offer a "Bring Your Own YETI®" (BYO YETI®) option. You can bring your YETI® product for customization.

Orders

How do I place an order for a custom engraving?

Select your desired product on our website, use the online customizer to upload your design or choose from our clipart and fonts, then proceed to checkout.

Can I order in bulk for corporate events or gifts?

Yes, we accommodate corporate orders. Please visit our "Corporate Orders" page for more information.

Shipments

What are the shipping options available?

We offer free shipping on all orders. Additionally, local pickup options are available.

Do you ship internationally?

Currently, we ship within Australia. For international shipping inquiries, please contact us directly.

Payments

What payment methods do you accept?

We accept various payment methods, including major credit cards and online payment platforms.

Is my payment information secure?

Yes, we use secure payment gateways to ensure your information is protected.

Additional Support

How can I contact customer support?

You can reach us through the "Contact Us" page on our website or email us at admin@etchlaserengraving.com.au or phone us on 0437 635 058.